FAQs

What is Primary Care?

Primary care focuses on health care services, including health promotion, illness and injury prevention, and the diagnosis and treatment of illness and injury.

What health professionals are part of the London Family Health Team?

The London Family Health Team includes registered nurses, nurse practitioners, dietitians, and social workers. These interdisciplinary health professionals have expertise in specific areas and help support the efforts of you and your doctor in caring for your health.

I’m looking for a doctor. How do I find one?

Health Care Connect is a service that helps Ontario residents find a physician. To contact Health Care Connect either call them at 1-800-445-1822 or *visit them on line to register for their services.

http://www.health.gov.on.ca/en/ms/healthcareconnect/public/

I am not a London Family Health Team patient. Can I access the After Hours clinic or the services of the allied health professionals?

The services of the London Family Health Team are only available to patients rostered to our doctors.

When should I use the after hours clinic?

If you have a cough or cold, fever, sinus infection, urinary tract infection or skin rash or irritation which you feel cannot wait until a routine appointment with your Family Physician, then the After Hours Clinic is able to assist you. The After Hours Clinic is not meant to replace the complex and continuing care that your Family Physician provides.

Do I need to bring my health card to every appointment?

It’s necessary that you present your health card to the front desk at every appointment in order to receive care. You must also ensure that your health card is not expired.

Is there a cost to using the services of the allied health professionals?

The services of the allied health professionals are covered under OHIP (Ontario Health Insurance Plan). Please remember to bring your card with you for your appointment.

If your office wheelchair accessible?

Our office is wheelchair accessible. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence and integration.

Is your office on a bus route?

London Transit provides bus service to the London Family Health Team office at 1261 Beaverbrook Avenue on bus route 20 Cherryhill. For more information, contact the LTC at 519-451-1347 or visit their website at www.ltconline.ca

Didn’t find the answer you were looking for?”

If you still have very specific questions that need additional assistance, please call us or send us a quick message using the form below and we will be glad to help you. Please do not use this form to communicate any confidential information or to obtain medical advice.