FAQs

Frequently Asked Questions

Here is a list of frequently asked questions and our answers to them. Please use the form below if you still have questions about the London Family Health Team and its services.


What is Primary Care?

Primary care focuses on health and includes health promotion, illness and injury prevention, as well as diagnosis and treatment of illness and injuries.

What is a Family Health Team?

A family health team is a group of health care providers working together to help keep you and your family healthy and to coordinate the best possible care for your health needs. Family health teams include family doctors and other independent health professionals such as dietitians, nurse practitioners, registered nurses, social workers, etc. This team based approach offers you better access to appropriate care in your community.

What health professionals are part of the London Family Health Team?

The London Family Health Team includes registered nurses, social workers, a nurse practitioner, a pharmacist, a dietitian, a child psychologist, and a respiratory therapist. These interdisciplinary health professionals have expertise in specific areas and help support the efforts of you and your doctor in caring for your health.

I’m looking for a doctor. How do I find one?

Health Care Connect is a service that helps Ontarians find a physician. You can either call them at 1-800-445-1822 or visit them online to register for their services.

I am not a London Family Health Team patient. Can I access the After Hours clinic or the services of the allied health professionals?

The services of the London Family Health Team are only available to patients rostered to our doctors.

When should I use the after hours clinic?

If you have a cough or cold, fever, sinus infection, urinary tract infection or skin rash or irritation which you feel cannot wait until a routine appointment with your Family Physician, then the After Hours Clinic is able to assist you. The After Hours Clinic is not meant to replace the complex and continuing care that your Family Physician provides.

Do I need to bring my health care to every appointment?

It’s necessary that you present your health card to the front desk at every appointment in order to receive care. You must also ensure that your health card is not expired.

Is there a cost to using the services of the allied health professionals?

  • The services of the allied health professionals are covered under OHIP (Ontario Health Insurance Plan). Please remember to bring your health card with you for your appointment.
  • For some specific programs that may include additional materials for your own use, there may be a small fee for these additional materials. For example, if you participate in a nutrition program that offers cooking demonstrations, there may be a small fee to cover the cost of the food provided.

Is your office wheelchair accessible?

Our office is wheelchair accessible. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence, and integration.

Is your office on a London Transit Commission bus route?

London Transit provides bus services to the London Family Health Team office at 1261 Beaverbrook Avenue on bus route 20 Cherryhill. For more information, call LTC at 519-451-1347 or visit their website at Home

Didn’t find the answer you were looking for?

If you still have very specific questions that need additional assistance, please call us or send us a quick message using the form below and we will be glad to help you. Please do not use this form to communicate any confidential information or to obtain medical advice.


After Hours Clinic

If you have a medical problem that cannot wait until the next business day.

HEALTH CONNECT ONTARIO
Free access to a Registered Nurse 24/7 at:
"811" (TTY: 1-866-797-0007)

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